Frequently Asked Questions
FAQ
How to Contact Us?
We hope you find the answer to your question. If you need further assistance, feel free to send us an email via our contact page.
How to track my order?
Once shipped, you can track the progress of your order via the "Order Tracking" page.
What is the delivery time for my order?
Our products are shipped directly from our warehouse to ensure the best value for money. This helps save on costs and reduce CO2 emissions. Orders are processed within 24 hours, and the delivery time is typically 7 to 15 days on average.
Can I change the delivery address?
Once the order has been shipped, it is not possible to change the delivery address.
What are the payment methods?
We accept all major credit cards. All payments are securely processed using SSL encryption.
Order marked as delivered but not received?
If your package is marked as delivered but you haven't received it, please first check with your neighbors. If five business days have passed since your package was marked as delivered and you still haven't received your order, please contact us.
What are the shipping fees?
We cover the shipping costs for your order. Delivery is always free.
Why does the order tracking show no information?
Once your package is handed over to the postal service, tracking information becomes available. Please note that sometimes it may take a little while before the tracking details are updated.
Are payments secure?
On our website, all payment options are encrypted and guaranteed in accordance with current regulations. This means your payment is always secure with us.
I want to return an item, what should I do?
If you're not satisfied with your order, you can exchange or return it within 30 days of receiving it. Please ensure the products are in their original condition with tags attached and show no signs of use.
Once we receive the returned items, we will ensure the purchase amount is credited to your account within 14 days, depending on your bank.